Shipping & Returns
Shipping & Returns
Payments- We accept American Express, Discover, Visa, Master Card & Pay Pal . Secure processing
If you would prefer to pay by check or money order or place your credit card order over the phone you can reach us at( 845) 313-2371.
*Please note all made to order items such as bedding, mattresses and furniture will be charged to your card at time of order.
Most orders will ship within 2-4 business days. However some orders may take up to 7 days. We will notify you if your item is out of stock and of any delays.
Some items may be shipped directly from the manufacturer.
Standard Shipping Time
Once shipped Transit time is usually 3 - 7 business days depending on where you want the package delivered.
USA Standard Shipping Costs:
Shipping costs are calculated at the time of check out according to your order total as follows:
0 - $20 Standard shipping - $5.95
$20.01 - $40 Standard shipping - $6.95
$40.01 - $75 Standard shipping - $8.95
$75 and up Free Standard Shipping
Free Shipping On All orders over $75.00 - Excludes Furniture (Shipping to the US Only (lower 48 states)
Shipping for Alaska & Hawaii calculated at checkout by weight and address. For furniture call or email for shipping quote.
* Because of their heavy weight, some orders for larger items such as furniture will need shipping calculated separately. You can contact us for a shipping quote prior to placing your furniture order or you can place your order and we will contact you with the shipping costs for approval.
Please be specific of which products you would like to purchase and a delivery zip code so we can give you an accurate quote
Tax - New York customers will be charged sales tax.
Sending a Gift - If you would like a gift card placed in with your order just put the information in the comments box at checkout and we will be happy to include your message on a gift card.
Refunds on Product Returns
We will be happy to refund you for your order if you choose to return your order within 30 days of receipt. The items MUSTbe un-used and in good re-sellable condition. You will be refunded for the full cost of the items. Customer is responsible for return shipping. Be sure to E-Mail email@example.com for return instructions. Should the return be due to an error on our part, you will receive a replacement, or be refunded in full. Please notify us of damaged or missing item claims within 7 days of receipt of your order. Please send us an E-Mail to make arrangements for refunds or damage claims. All returns must be approved prior to return.
- Bedding Items are returnable as long as they have not been used at all or laundered, are scent- and fragrance-free and are returned within 30 days of original delivery.
- Returned items are inspected before a refund or replacement determination is made. Allow up to 5 business days for this process.
- We recommend using UPS to ship back your items as they service our area Monday through Friday.
Mattresses:Please see Naturepedic's Comfort Exchange Policy. http://www.naturepedic.com/returns/
Payments- We accept American Express, Discover, Visa, Master Card & Pay Pal .